FAQs
SHIPPING & RETURNS
What is the order process?
Click the SHOP option on the website's top menu. Click the product of your choice to be directed to the product's page. Choose a variant of the watch (or watch strap), then click “Add to Cart” to be redirected to the checkout page.
How much does shipping cost?
Shipping costs are calculated upon checkout.
What countries does Argos ship to?
We ship worldwide!
How can I track my order?
Tracking details will be sent to you via your provided email.
What is the process for return or exchange?
For factory defects upon purchase, such as misalignment and deformities, missing or mis-attached watch parts, or a non-working movement, we offer a replacement within seven days of receipt (based on tracking information), provided that the package is complete and shows no sign of wear or forced alteration. Send us a message immediately via Viber (+63 920 693 8474) or email (info@argoswatches.com), and we will provide further steps to process your return and exchange.
PAYMENTS
What payment methods can I use?
For those checking out through the website, use PayPal. Philippines-based customers can order through our Messenger app and deposit their payment through BDO, BPI, UnionBank, or GCash.
Is there an installment option for credit card users?
None as of the moment, but we're working on it!
WATCH CARE
How should I clean my Argos watch?
We advise cleaning your Argos watch with running water and a soft-bristled brush. Ensure the crown is tightly pushed back to ensure no water enters your watch.
How can I have my Argos watch serviced?
Generally, having your mechanical watch serviced every five (5) years is suggested. However, if you believe you need to have your watch checked for service, please message us viaViber (+63 920 693 8474) or email (info@argoswatches.com) so we can assist you.
My watch is not moving, what do I do?
Automatic movements harness energy through the natural motion of the wearer's wrist. Gently shake your watch and wait for the seconds hand to move.
WARRANTY & MANUAL
How can I access my watch manual?
You can access your watch manual by scanning the QR Code found on the warranty card included in the package.
What is the coverage of my watch warranty?
We offer a 1-year limited service warranty covering the watch head and mechanical movement on all our watches. Warranty excludes concerns related to the bracelet, straps, normal wear and tear, or accidental damage. Argos reserves the right to void the warranty once it is proven that another service provider unauthorized by Argos Watches has opened the watch.
Do you have a showroom so I can try on the watch?
Yes, Philippines-based clients may drop by Power Plant Mall (Makati City), The Cabean Cafe (Quezon City), or Godfather Metro South (Paranaque City). You can try out the watch and purchase it through these stores.
Click here to check out the locations via the map.