SHIPPING & RETURNS
1. What is the order process?
Click the SHOP option our the website's top menu. Click the product of your choice to be directed to the product's page. Choose a variant of the watch then click “Add to Cart” to be redirected to our checkout page.
2. How much does shipping cost?
If you are from the Philippines, your shipping fee will be calculated upon checkout. If you are purchasing outside the Philippines, please send us a message via the Messenger app or via email (email@example.com) so that we can assist you.
3. What countries does Argos ship to?
We ship anywhere within the Philippines. If you are purchasing outside the Philippines, please send us a message via the Messenger app or via email (firstname.lastname@example.org) so that we can check with our courier and assist you.
4. How can I track my order?
Tracking details will be sent to you via your provided contact details.
5. What is the process for return or exchange?
For factory defects upon purchase such as misalignment and deformities, missing or mis-attached watch parts, or a non-working movement, we offer a replacement within 7 days of receipt (based on tracking information), provided that the package is complete and shows no sign of wear or forced alteration. Send us a message right away at via the Messenger app or via email (email@example.com) and we will provide further steps on how to process your return and exchange.
1. What payment methods can I use?
For those checking out through the website, you may use PayPal. Philippines-based customers can also order through our Messenger app and deposit their payment through BDO, BPI, UnionBank, or GCash.
2. Is there an installment option for credit card users?
Philippines-based customers can avail of a 3-easy payment option through Atome PH. However, we do not have an installment option for customers purchasing outside the Philippines (only for now-- we're working on it!).
1. How should I clean my Argos watch?
We advise cleaning your Argos watch with running water and a soft bristled brush. Ensure that the crown is tightly pushed back to ensure that no water enters your watch.
2. How can I have my Argos watch serviced?
Generally, it is suggested to have your mechanical watch serviced every five (5) years. However, if you believe that there is a need to have your watch checked for service, please send us a message via the Messenger app or via email (firstname.lastname@example.org) so that we can assist you.
3. My watch is not moving, what do I do?
Our mechanical watches are powered by movement. Gentle shake your watch for 30 seconds to a minute and wait for the seconds hand to move.
WARRANTY & MANUAL
1. How can I access my watch manual?
You can access your watch manual by scanning the QR Code found on the warranty card included in the package.
2. What is the coverage of my watch warranty?
We offer a 1-year limited service warranty on all our watches, covering the watch head and mechanical movement. Warranty excludes concerns related to the bracelet, straps, normal wear and tear, or accidental damage. Argos reserves the right to void warranty once proven that the watch has been opened by another service provider unauthorized by Argos Watches.
3. Do you have a showroom so I can try on the watch?
Yes, Philippines-based clients may drop by The Cabean Cafe or Godfather Metro South. You can try out the watch yourself and even purchase through our showrooms.
Click here to check out the locations via map.
Have more questions for us? Let's have a chat!
Shoot us a message on Facebook, Instagram, or via email@example.com.